Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("Customer," "you," or "your") and .shipX (".shipX," "we," "us," or "our"), operating at dotshipx.com and related subdomains including the B2B portal at admin.dotshipx.com.

These Terms apply to your use of our website, customer portal, mobile applications (if any), APIs, and all wholesale supply, warehousing, catalog sourcing, and marketplace fulfillment services we provide (collectively, the "Services").

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

The Services are offered exclusively to bona fide businesses engaged in lawful resale, wholesale purchasing, or marketplace selling. You represent and warrant that:

• You are at least 18 years of age and have authority to bind the business entity you represent.
• You operate a legitimate business (e.g., LLC, corporation, or sole proprietorship) in compliance with applicable federal, state, and local laws.
• All registration information you provide is accurate, complete, and current.
• You will use the Services only for lawful commercial purposes and not for personal, household, or consumer use.
• You are not located in, or ordinarily resident in, a country subject to U.S. government embargo or designated as a terrorist-supporting country, and you are not on any U.S. government list of prohibited or restricted parties.

Accounts are not self-activated. We manually review applications and may approve, deny, or place accounts under additional review at our sole discretion.

.shipX provides B2B logistics and supply services that may include, as available to your approved account:

• Ready to Ship wholesale inventory — SKUs physically in our U.S. warehouse with available quantity.
• Full Catalog sourcing — bulk orders sourced from supplier networks and received into our warehouse under your account.
• Account-owned inventory storage and visibility through the portal ("My Inventory").
• Marketplace order synchronization and fulfillment (e.g., Amazon, eBay, Shopify) when integrations are connected.
• Pick, pack, label purchase, carrier dispatch, and tracking upload to connected marketplaces.
• Payment processing, invoicing, and account risk management tools.

Service availability, SKU selection, pricing, lead times, and fulfillment capacity vary and are not guaranteed. Descriptions on our marketing site are illustrative; binding commercial terms are confirmed during onboarding and in your signed merchant agreement.

Before portal access and ordering, you must complete our application process, which may require:

• Business identity information (company name, EIN/Tax ID, LLC registration, address, website, estimated volume).
• Know Your Customer (KYC) documentation uploaded after application approval (e.g., EIN, LLC, ID, payment card photo).
• Execution of a Merchant Agreement via DocuSign or equivalent e-signature platform.
• Designation of authorized users and acceptance of payment authorization terms.

After we approve your business application, you may sign in to upload verification documents. Full Portal shopping access is granted only after document review and a signed Merchant Agreement. The Merchant Agreement supplements these Terms and includes additional provisions on chargeback liability, payment authorization, and a mandatory internal dispute-resolution period before initiating card-network chargebacks. In the event of a conflict between these Terms and your signed Merchant Agreement regarding payment or chargeback matters, the Merchant Agreement controls.

You agree we may verify your information through third parties, credit bureaus, fraud-prevention services, and marketplace platforms, and you authorize us to maintain audit records of consents, logins, and transactions.

Pricing. Wholesale prices, fulfillment fees, shipping charges, and sourcing costs are displayed in the portal at the time of order or checkout, subject to change without notice until an order is accepted. Taxes, duties, and carrier surcharges may apply where required by law.

Order acceptance. Your submission of an order or checkout session constitutes an offer. We may accept, reject, or partially fulfill orders based on inventory, risk review, compliance, or operational constraints. Title and risk of loss for inventory you purchase pass according to our Merchant Agreement and applicable shipping terms.

Inventory ownership. Inventory held in our warehouse under your account is segregated on our records as your property (subject to liens for unpaid amounts, reserves, and disputes). We do not pool your inventory with other customers' ownership interests.

Availability. Quantity shown in the portal is informational. We reserve the right to correct errors, cancel orders affected by stock discrepancies, and allocate inventory fairly among customers during high-demand periods.

Cancellations. Orders may not be cancellable after payment confirmation or fulfillment processing has begun. Cancellation rights for sourced catalog orders may be limited once supplier POs are placed.

Payment methods. We accept payment by credit/debit card (via Stripe), wire transfer, and other methods we may offer. By saving a payment method, you expressly authorize us to store your card via Stripe SetupIntent and to charge your saved payment method in accordance with these Terms and your risk profile.

Card-on-file & authentication. You consent to card verification, Address Verification Service (AVS), 3-D Secure (3DS), and Strong Customer Authentication where required. You agree to complete authentication challenges when prompted.

Transaction thresholds. Your account may be subject to per-customer limits including:

• Daily and monthly transaction limits (initially conservative for new accounts).
• Silent off-session charge threshold — charges at or below this amount may be processed on your saved card without additional authentication.
• Wire-required threshold — checkouts above this amount must be paid by wire transfer; we will not charge your card above this line.
• 3DS/OTP requirement — charges above the silent threshold require successful authentication before completion.

Thresholds are set in your account risk settings and may be adjusted by us at any time. Current defaults are communicated during onboarding; your portal may reflect account-specific values.

Rolling reserves. For card payments, we may withhold a percentage of transaction proceeds (rolling reserve) for a defined hold period to manage chargeback and fraud risk. Reserved funds are released on schedule unless applied to disputes, chargebacks, or unpaid balances.

Wire payments. Wire instructions will be provided for qualifying orders. Orders paid by wire are released to fulfillment only after we confirm receipt of cleared funds. You are responsible for bank fees and accurate reference information.

Failed payments. If a charge fails or is disputed, we may suspend fulfillment, place orders on hold, and pursue collection of amounts owed plus reasonable costs.

Contact us first. Before initiating a chargeback, payment reversal, or card-network dispute, you must contact us at [email protected] or 855-368-7447 and allow a minimum of seven (7) to fourteen (14) working days for internal investigation and resolution. This requirement is also set forth in your Merchant Agreement.

Chargeback liability. You are responsible for chargebacks, reversals, and associated fees arising from your orders, marketplace activity, or unauthorized use of your account. You agree to cooperate in supplying tracking numbers, delivery confirmation, marketplace communications, and other evidence we need to respond to disputes.

Account holds. Upon notice of a dispute, suspected fraud, or marketplace account suspension, we may immediately place your account and open orders on hold, decline new orders, and apply reserves or offsets against amounts owed to us.

Marketplace suspension notice. You must promptly notify us if your Amazon, eBay, Shopify, or other selling account is suspended, restricted, or at risk of mass buyer claims. Failure to notify may result in account suspension.

Connecting third-party marketplaces requires OAuth or API authorization. You represent that you have authority to connect each store and that integration use complies with each platform's terms of service.

We store access tokens in encrypted form. You may revoke integrations at any time through the platform or by contacting us. We are not responsible for marketplace policy changes, API outages, listing removals, or account enforcement actions taken by third-party platforms.

Automated order pull and auto-charge features ("automation tier") are disabled by default and enabled only for vetted accounts. Automation remains subject to payment thresholds and risk controls.

Fulfillment timelines (e.g., 24-hour dispatch for ready-to-ship SKUs) are targets, not guarantees, and exclude carrier delays, weather, customs, inventory holds, payment verification, or force majeure events.

You are responsible for accurate ship-to addresses and compliance with marketplace shipping requirements. You authorize us to purchase shipping labels on your behalf and to upload tracking to connected marketplaces.

Returns & reverse logistics. Return handling, restocking, and disposition services (if offered) are subject to separate fees and policies communicated in the portal. Unless otherwise agreed, you bear the cost of return shipping and inspection.

You agree not to:

• Use the Services for illegal, fraudulent, or deceptive activity, including sale of counterfeit, stolen, or prohibited goods.
• Circumvent payment thresholds, authentication, or risk controls.
• Share portal credentials or allow unauthorized access to your account.
• Scrape, reverse engineer, or overload our systems or APIs.
• Misrepresent your business, inventory ownership, or marketplace relationships.
• Initiate chargebacks in bad faith or for amounts properly owed for fulfilled orders.
• Violate export control, sanctions, or anti-money-laundering laws.

We may suspend or terminate your account immediately if we reasonably believe you violated these Terms, pose a fraud or chargeback risk, failed KYC, or harmed our operations or reputation. Upon termination, you remain liable for outstanding balances, chargebacks, and fulfillment costs incurred.

You may request account closure by contacting us. We will facilitate removal of integrations and settlement of inventory disposition per our policies and applicable law.

The .shipX name, logos, website, portal, software, and documentation are our property or our licensors' property. You receive a limited, non-exclusive, non-transferable license to use the portal for internal business purposes during your account term. You may not copy, modify, or create derivative works without written consent.

You retain ownership of your business data and marketplace content. You grant us a license to use your data as necessary to provide the Services, prevent fraud, and comply with law.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted access, error-free operation, specific sales results on marketplaces, or that inventory will meet your resale performance expectations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, .SHIPX AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless .shipX and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your products, listings, or marketplace activity; (c) your breach of these Terms or applicable law; (d) chargebacks or payment disputes related to your account; or (e) any dispute between you and your buyers or marketplaces.

These Terms are governed by the laws of the State of Texas and applicable federal laws of the United States, without regard to conflict-of-law rules.

Except for claims that qualify for small-claims court, any dispute arising from these Terms or the Services that cannot be resolved informally shall be resolved by binding arbitrationadministered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in Dallas County, Texas, unless the parties agree otherwise. You waive the right to participate in a class action or class-wide arbitration to the extent permitted by law.

Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or prevent unauthorized access.

• Entire agreement: These Terms, the Privacy Policy, your Merchant Agreement, and order confirmations constitute the entire agreement regarding the Services.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of future enforcement.
• Assignment: You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Force majeure: We are not liable for delays due to events beyond our reasonable control.
• Notices: We may provide notices via email, portal message, or website posting.

.shipX
Email: [email protected]
Phone: 855-368-7447
Website: dotshipx.com